Head office careers

What’s in it for you?

At Hakim Group, we’re on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we’re launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We’re looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you’ll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you’ll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive:

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
• Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role

As a Helpdesk Advisor, you’ll provide first-line support to our practice teams via phone, email and our ticketing system. You’ll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You’ll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

• Act as the first point of contact for support queries from practice teams
• Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
• Log, categorise and prioritise requests accurately
• Resolve operational and low-level technical queries at first contact where possible
• Escalate more complex issues to the appropriate specialist teams
• Provide regular updates and maintain clear communication throughout the resolution process
• Maintain accurate records of all support interactions
• Support the development and maintenance of helpdesk knowledge resources
• Identify recurring issues and suggest opportunities for improvement
• Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We’re looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You’ll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Great attention to detail and organisational skills
• Ability to manage competing priorities effectively
• A proactive and customer-focused mindset
• Ability to work independently and collaboratively within a team

Desirable

• Previous experience in a helpdesk, support or customer service role
• Experience using ticketing systems or CRM platforms
• Knowledge of business functions such as HR, IT or Finance
• Experience within retail, healthcare or optical environments
• Familiarity with common business software and systems

What’s Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

At Hakim Group, we’re on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we’re launching a brand-new Helpdesk function at our HQ. We’re looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You’ll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive:

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
• Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You’ll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You’ll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

• Lead, manage and develop the Helpdesk team
• Oversee the day-to-day operation of the Helpdesk function
• Ensure support requests are logged, prioritised and resolved effectively
• Monitor performance against service levels and identify areas for improvement
• Act as an escalation point for complex queries and issues
• Build strong relationships with departments across HQ to support effective resolution of requests
• Develop and maintain Helpdesk processes, procedures and knowledge resources
• Analyse trends and recurring issues to drive continuous improvement
• Produce reporting and performance insights for key stakeholders
• Support the implementation of new systems, processes and service enhancements
• Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We’re looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You’ll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you’ll enjoy building relationships, solving problems and helping others succeed.

Essential

• Previous experience managing a Helpdesk, Service Desk or Customer Support function
• Strong leadership and people management skills
• Experience working with ticketing systems and service level agreements (SLAs)
• Excellent communication and stakeholder management abilities
• Strong organisational and prioritisation skills
• Proven ability to identify and implement process improvements
• Strong problem-solving and decision-making skills
• Ability to analyse performance data and drive service improvements

Desirable

• Experience supporting multi-site operations
• Experience within retail, healthcare or optical sectors
• Knowledge of business functions such as HR, IT, Finance or Operations
• Experience implementing or developing support processes and systems
• ITIL or other service management qualifications

What’s Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

Are you ready to join the fastest growing group of independent opticians in the UK?

At Hakim Group, we’ve built our success by staying true to our values of honesty, ambition, kindness, industriousness, and meticulousness. Our digital presence plays a key role in supporting our practices, and we’re continuing to invest in building a strong, creative team.

This is an opportunity to join our HQ Digital team, where you’ll gain hands-on experience working on real websites that directly support independent businesses across the UK.

You will also receive:

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role

We’re looking for a Website Designer to join our Digital team at Head Office.

This is a design-led role where you’ll help design, build and refine websites for independent opticians across the UK. Working closely with the Website Design Manager, you’ll play a key role in improving the quality, consistency and visual experience of every website we deliver. Experience working with a CMS platform such as Webflow, WordPress, Wix or similar is beneficial. While Webflow experience isn’t essential, we’re looking for someone with a solid understanding of website content management, a strong eye for design, and a willingness to develop their technical skills.

KEY RESPONSIBILITIES

• Design and build websites across Webflow and other platforms
• Apply content into pages with strong attention to layout, spacing, and consistency
• Bring creative input into page structure and visual presentation
• Carry out detailed QA checks (spelling, layout, links, functionality)
• Implement feedback from internal teams and clients
• Support updates and improvements across live websites
• Assist with preparing websites for go-live, ensuring quality and accuracy
• Work closely with design, SEO, and project teams to support delivery
• Keep tasks up to date within internal systems and project boards

SKILLS, KNOWLEDGE & EXPERIENCE

You’ll have:

• A strong interest in design and digital, with a good eye for layout and presentation
• Excellent attention to detail and ability to spot inconsistencies
• Some experience with website design, content, or digital projects
• Basic understanding of CMS platforms such as Webflow, WordPress, or similar
• Strong organisational skills and ability to manage multiple tasks
• Good written communication and a clear, structured approach to work
• Proactive mindset with a willingness to learn and take ownership

The Ideal Candidate

We’re looking for someone who is:

• Creative and design-focused, with an interest in improving visual quality
• Proactive and keen to learn, asking questions and suggesting improvements
• Comfortable working in a collaborative, in-person environment, particularly during onboarding
• Able to take ownership of tasks and see them through to completion
• Motivated to develop into a more senior role over time

What’s Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

Joining Hakim Group means becoming part of a close-knit family of independent Optical practices across the UK and Ireland.

A career where empowerment, innovation, and unwavering support create a truly fulfilling experience. A career that’s not just fulfilling but a bit like joining a secret club of the happiest eye-care professionals. We are seeking a Frame Category Manager to lead continuous improvement.

You will also receive:

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being.
• Access to our financial flexibility fund, providing additional support when needed.
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.

About the Role

As our Frame Category Manager at Hakim Group. You’ll lead category planning and execution for all things Frames and Accessories. Supporting our practice teams to grow Spectacles sales and margins via approved brands and build meaningful relationships with 3^rd parties to optimise a multi-year category plan.

You’ll have the opportunity to innovate the ways we work and contribute to our continued growth.

This role is Hybrid with 2 days per week at our HQ in Darwen. BB3 1AE

Key Roles & Responsibilities

You will be working closely with our practice partners and suppliers, supporting them as Frame Category Manager

• Take ownership of your categories by managing the approved and recommended supplier list while driving improvements.
• Work with a diverse group of internal and external stakeholders to identify efficiencies, opportunities, and improvements for both practices and patients
• Identify and implement projects aimed at enhancing category performance.
• Build meaningful relationships with 3^rd parties to develop partnership relations that hold Hakim Group customers at the forefront.
• Lead the development of tools and resources to enable our independent practices to optimise their patient experience.
• Identify insights and trends related to the market, consumers and competitors, in order to maximise margins and discover new opportunities.

The Ideal Candidate

You’ll be customer-focused with great communication skills. You’ll understand the optical industry and Frames as a category. Having previous experience in a similar role. Comfortable with building category plans and working in a fast-paced, dynamic environment. Using your analytical skills to inform and support strategic recommendations

What’s Next?

Click apply now and a member of our recruitment team will be in touch

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

Joining Hakim Group means becoming part of a business that is constantly evolving, growing, and investing in the future.

As our acquisition activity continues to accelerate, we’re looking for a Financial Reporting Manager to play a pivotal role in welcoming newly acquired businesses into the Group and ensuring a seamless transition into our people, processes, systems, and culture.

This is an exciting opportunity for a qualified accountant who enjoys combining technical expertise with project leadership, stakeholder management, and continuous improvement.

You will also receive:

In return for your expertise and commitment, we’re offering:

• A competitive salary based on experience and impact.
• Access to our employee health plan and financial flexibility fund.
• A rewards portal full of exclusive offers and benefits.
• A vibrant calendar of team events and celebrations that bring our culture to life.

Most importantly, you’ll be part of a supportive, growing team where accuracy, care, and collaboration are at the heart of everything we do.

About the Role

As Financial Reporting Manager, you’ll lead the successful onboarding and integration of newly acquired businesses into Hakim Group.

Working closely with Finance, Operations, People, IT, and senior stakeholders, you’ll ensure acquisitions are integrated efficiently, compliantly, and with minimal disruption to colleagues and customers.

This role combines technical accounting expertise with project management and leadership responsibilities, making it ideal for someone who enjoys variety, problem-solving, and driving meaningful change.

You’ll also play a key role in several finance transformation projects, including IFRS implementation, tax software deployment, and process improvement initiatives across the Group.

Key Responsibilities

Acquisition & Integration

• Lead the accounting and finance workstreams relating to acquisitions and mergers.
• Manage purchase price allocations and opening balance sheet preparations.
• Support business combination accounting and acquisition reporting requirements.
• Work with stakeholders across the Group to deliver successful integration plans.
• Provide financial insight and support for acquisition appraisals and investment decisions.
• Ensure newly acquired businesses are successfully embedded into Group systems and processes.

Onboarding

• Oversee the onboarding of acquired practices across the UK and Ireland.
• Develop and deliver onboarding programmes tailored to the needs of each acquisition.
• Build strong relationships with JV partners and practice leaders.
• Ensure onboarding activities are delivered within agreed timelines.
• Lead, coach, and develop the onboarding team.
• Identify opportunities to improve and standardise onboarding processes.

Financial Reporting & Projects

• Review statutory accounts and support compliance activities.
• Assist with the Group’s transition to IFRS.
• Support VAT and corporation tax-related projects.
• Assist with finance transformation initiatives and system implementations.
• Contribute to continuous improvement projects across the wider finance function.

The Ideal Candidate

We’re looking for someone who combines strong technical accounting knowledge with excellent organisational and leadership skills.

Essential

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong knowledge of financial reporting and statutory accounts.
• Experience working on acquisitions, mergers, or business integrations.
• Excellent project management and organisational skills.
• Strong stakeholder management and communication abilities.
• Experience leading or mentoring teams.
• A proactive approach to problem-solving and continuous improvement.

Desirable

• Experience with acquisition accounting and purchase price allocations.
• Exposure to IFRS implementation projects.
• Experience working within a multi-site or acquisitive business.
• Knowledge of VAT and corporation tax processes.
• Experience supporting finance transformation initiatives.

What’s Next?

Click apply now and a member of our recruitment team will be in touch

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

Joining the Hakim Group means becoming part of a close-knit family of independent Optical practices across the UK and Ireland.

A career where empowerment, innovation, and unwavering support create a truly fulfilling experience.
A career that’s not just fulfilling but a bit like joining a secret club of the happiest eye-care professionals.

We are seeking a People Services Administrator with a passion for systems, processes, and precision to support our growing People Team.

You will also receive:

• Competitive salary
• Company pension
• Employee discount
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Additional leave
• Sick pay
• An Extra Day off for your Brithday

About the Role

Join our vibrant People Team as a People Services Administrator, where your love for structure, detail, and efficiency will help shape the backbone of our HR operations. This is a fantastic opportunity to be part of the UK’s fastest-growing optical business, supporting our practices and teams across the UK and Ireland.

This is a newly created role, giving you the chance to influence how we work, streamline our systems, and contribute to our ongoing growth journey.

This is an office-based role at our HQ in Darwen, BB3 1AE with one day working from home.

Key Roles & Responsibilities

• Maintain and update HR systems and databases with accuracy and confidentiality.
• Support the implementation and optimisation of people processes across the employee lifecycle.
• Assist with onboarding, offboarding, and contract management.
• Act as a first-line support for People-related queries, providing timely and professional responses
• Deliver excellent customer service to our practices and support teams, ensuring queries are resolved or escalated appropriately.
• Collaborate with the wider People Team to ensure compliance and consistency in HR practices.
• Support continuous improvement initiatives to enhance our service delivery

Our Ideal Person

You are a detail-oriented and process-driven individual with experience in HR administration and a keen interest in systems. You thrive in a fast-paced environment and enjoy bringing order to complexity. You’re confident using HR software and Excel, and you’re always looking for ways to improve how things are done.
You’re a natural communicator, comfortable working with people across all levels of the business, and you take pride in delivering a seamless and professional HR service.

What’s Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary – Max

GBP £0.00

Salary – Min

GBP £0.00

What’s in it for you?

Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland, where empowerment, innovation, and unwavering support create a truly fulfilling career.

You will also receive:

WHAT’S IN IT FOR YOU?

Join a new CRM team at the heart of Hakim Group’s growth, with the opportunity to directly impact customer journeys, especially through our innovative recall programme. In return, we offer:

• Competitive salary based on experience and impact.
• Access to employee health plans and a financial flexibility fund.
• Exclusive offers and benefits via our rewards portal.
• A vibrant calendar of team events and celebrations.

Most importantly, you’ll be part of a supportive and growing team where accuracy, care, and collaboration are at the core of everything we do.

About the Role

Hakim Group is growing fast and thinking smarter. We’re looking for a CRM Manager to help shape the future of lifecycle marketing across our group. You’ll lead the delivery and optimisation of customer journeys across key segments focusing on enhancing our recall programme. This role oversees a team and drives CRM transformation by developing data-driven, personalised journeys across email, SMS, direct mail, and digital channels to increase engagement, retention, and growth. Working closely with the Head of CRM, you’ll implement a new strategy that delivers measurable impact across the customer lifecycle.

Roles & Responsibilities

• Design and deliver personalised multi-channel campaigns (email, SMS, direct mail, digital) to drive engagement, retention, and commercial growth.
• Use customer behaviour and lifecycle data to inform segmentation, targeting, and testing strategies.
• Optimise campaign performance through A/B testing, analytics, and iteration.
• Identify new journey opportunities and provide strategic recommendations.
• Champion CRM best practices with Internal stakeholders and Practices and foster channel expertise across your team
• Support onboarding of new practices and align CRM: campaigns to practice capacity and readiness
• Manage and mentor three direct reports, supporting their development and ensuring delivery excellence

The Ideal Candidate
We’re looking for a CRM leader who blends strategic thinking with hands-on delivery:

• Proven expertise in CRM or lifecycle marketing, particularly in health, retail, or D2C sectors, showcasing a strong ability to drive customer engagement and retention.
• Expertise in designing and optimising multi-channel campaigns (email essential; SMS, direct mail, and digital a plus).
• Strong understanding of segmentation, targeting, and customer journey mapping.
• Hands-on experience with CRM and marketing automation platforms such as HubSpot, Salesforce, Blaze, or similar.
• Data-driven decision maker with experience in A/B testing, performance analysis, and reporting.
• Proven experience managing and developing a team with a collaborative leadership style.
• Passion for customer experience with a keen eye for detail.

What’s Next?

Click apply now and a member of our recruitment team will be in touch.

Salary – Max

GBP £55,000.00

Salary – Min

GBP £35,000.00

What’s in it for you?

This is an opportunity for you to make a difference in patients’ lives.

You didn’t become an Optometrist to sell glasses…

As an independent practice, we can provide you with the clinical freedom, time, and equipment to solve problems and genuinely help people.

Our patient’s are loyal to us, returning year after year, meaning you’ll have the opportunity to see real continuity of care too.

We believe working with us will allow you to escape hollow targets whilst providing you with a platform to have your voice heard in practice.

You will also receive:

• Your birthday off work
• No Sunday or bank holiday working
• Free & regular CPD courses
• Access to Healthcare (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme

About the Role

We’re looking for a full-time Optometrist to join us in delivering outstanding patient care. We have a number of practices across the UK where we can offer Work Visa Sponsorship.

You’ll be an integral part of our team here and will help us drive our service offering forward, always looking for opportunities to improve and innovate.

We’re also looking for someone who shares our dedication to putting patients first and spending the time needed to get to the bottom of their visual needs.

Just as important to us is the way you interact with patients. Providing a friendly, informative, and empathetic service is a must.

Ultimately, you must be an ambassador for our brand and profession within the local community.

Educating others about the benefits of eye care is an ongoing challenge and one that we look forward to meeting head-on with you as a part of our team.

What’s Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary – Max

GBP £55,000.00

Salary – Min

GBP £45,000.00